This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store. By placing an order, you agree to the terms described here. All transactions are conducted in US Dollars, and all shipping services described in this policy are provided free of charge to the customer. We do not impose minimum order requirements, handling fees, packaging surcharges, or remote-area delivery fees. The price you see at checkout is the total amount you will pay for the product and its delivery, with duties and import-related charges covered by us. This policy applies to all orders placed through this website and shipped to addresses within our service area.
Order processing begins after your payment is authorized and your order is confirmed. We aim to process orders within one to three business days. Business days are Monday through Friday, excluding public holidays observed by our fulfillment partners. During periods of high order volume, such as promotional events or seasonal peaks, processing may take slightly longer, but we will communicate any material delay through the contact information you provide at checkout. Once an order is processed, it is handed to a carrier for transit. You will receive a shipping confirmation with tracking information when the package leaves our facility. Tracking updates may take up to twenty-four hours to appear in the carrier's system after the label is created. If you do not receive a shipping confirmation within the expected processing window, please contact us through the Contact page so we can investigate.
Transit time after processing is typically six to twelve days. This estimate reflects the time from carrier pickup to delivery at the destination address and may vary based on destination geography, carrier routing, weather conditions, customs clearance procedures, and other factors outside our direct control. We provide this estimate in good faith based on historical performance, but it is not a guaranteed delivery date unless explicitly stated otherwise for a specific order. We monitor shipments and will proactively contact you if we detect an unusual delay. If a package appears stuck in transit for an extended period, we will open an investigation with the carrier and keep you informed of the outcome. Our goal is to ensure that every customer receives their order within a reasonable timeframe, and we take ownership of the shipping process from the moment you place your order until the package is delivered.
Shipping is free for all orders. There is no minimum purchase amount required to qualify for free shipping. We do not charge extra for shipping to residential addresses, business addresses, or addresses in areas that carriers sometimes classify as remote. We also cover duties, taxes, and import-related charges associated with delivering your order. This means that you will not be asked to pay customs duties, import taxes, or brokerage fees upon delivery. If a carrier or customs authority contacts you requesting payment for any charge related to the shipment of your order, please do not pay it directly; instead, contact us through the Contact page with the details, and we will coordinate with the carrier or authority to resolve the matter. In the event that you are required to pay such a charge to receive your package, we will reimburse you for the eligible amount after verification, provided the charge is related to the shipping and import handling that we have committed to cover.
We ship to the addresses you provide at checkout. It is your responsibility to ensure that the shipping address is complete, accurate, and accessible to carriers. We cannot deliver to addresses that are incomplete or incorrect, and we cannot reroute a package once it has been handed to the carrier without additional coordination that may not always be possible. If a package is returned to us because the address was incorrect, incomplete, or undeliverable, we will contact you to arrange reshipment. Reshipment may require verification of the corrected address, and in some cases, additional processing time. We do not charge a reshipping fee for the first reshipment resulting from an address error, but repeated reshipments may be reviewed on a case-by-case basis. If you need to change your shipping address after placing an order, contact us immediately through the Contact page. We will attempt to update the address before the order is processed, but we cannot guarantee that changes can be made after processing has begun.
Delivery is considered complete when the carrier confirms delivery to the address provided. We recommend monitoring tracking information and arranging for someone to receive the package if you will not be available at the estimated delivery time. If a package is marked as delivered but you cannot locate it, please check with neighbors, building management, or the carrier's local office before contacting us. In many cases, packages marked as delivered are found nearby or held by the carrier for pickup. If the package cannot be located after a reasonable search, contact us through the Contact page and we will assist with a carrier investigation. We may ask you to provide a statement or complete a form as part of the investigation process. Resolution timelines for lost-package investigations depend on the carrier, but we will keep you informed and work toward a fair outcome, which may include reshipment or refund in accordance with our policies.
We do not currently offer expedited shipping options, scheduled delivery windows, or in-store pickup. All orders are shipped through our standard free shipping service. If you require delivery to a location that is not served by our carriers, please contact us before placing an order so we can confirm whether service is available. We reserve the right to decline orders to addresses that we cannot reliably serve, and in such cases, we will cancel the order and issue a full refund in US Dollars. We also reserve the right to limit order quantities or refuse orders that appear to be for resale, fraud, or abuse of our free shipping policy. These measures protect our ability to continue offering free shipping and covered duties to all customers.
Risk of loss and title for products pass to you upon delivery to the address provided at checkout. However, if a package is lost or damaged in transit before delivery, we will work with the carrier to resolve the issue and will provide a replacement or refund in accordance with our policies. If a package arrives damaged, please retain the packaging and take photographs of the damage before opening the product if possible. Contact us through the Contact page within a reasonable time after delivery so we can initiate a claim with the carrier. We may require photographs or a written description of the damage to process the claim. Do not discard the damaged packaging until the claim is resolved, as carriers may require inspection.
If you refuse delivery of a package or if a package is returned to us as undeliverable, we will process the return according to our Refund Policy. Refused packages may be subject to the same inspection and refund timeline as standard returns. We do not charge a restocking fee for refused packages, but shipping costs incurred by us for the original shipment are not recoverable and may be considered in the refund calculation if the refusal was not due to our error. If the refusal was due to a defect, damage, or shipping error on our part, we will cover all costs and issue a full refund.
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier relationships, or legal requirements. The version in effect at the time of your order governs that order. We encourage you to review this policy before placing an order. If you have questions about shipping, processing times, delivery estimates, or coverage of duties and fees, please contact us through the Contact page. Our team will respond with clear information and, where necessary, coordinate with carriers to resolve any issue. We are committed to making shipping free, predictable, and transparent for every customer, and we appreciate your trust in our store.
